The birth of Customer Street
Welcome to my blog that hopefully will help to familiarise people with the work of Iomart Group, of which I am a director and in particular the division called Customer Street which accounts for nearly 80% of the group turnover and employs over 400 people in eight centres across the UK.
I have previously posted under another blog "being a director of Ufindus" but decided that as most of our work is now encompassed in the Customer Street banner I would start a separate blog under this heading.
I hope my avid (but limited) readership will continue to read postings and comment as they see fit to help me with my role which sees me responsible for the development and customer support divisions at Customer Street. Indeed my role covers everything that is non-sales, from arranging for a leaking tap to be fixed through to dealing with banks and the UK banking systems to maintain and improve our collections methods. There is much more in between. My role is wide and varied and it surprises me daily what lies in store.
Indeed my interest in blogging came about because I was trying to use it as a forum to express my dissatisfaction at numerous competitors public (blogging) criticism of our group which had come about I believe out of jealousy and frustration at our domination of the market we operate in. In addition I used my blog as an opportunity to honestly inform our customer base of the work we were doing since I took over to improve our customer service.
During the last 12 months I have learned plenty about our customer service problems and fixed hundreds of individual issues with the help of my new hard working and willing team and I am very confident that we offer a world class service now. There are still some doubters out there but let me say that no company dominates the search engine rankings on behalf of their customers more than we do and most large brands have to accept, unpalatable as it is, that when you are at the top of your tree there will always be somebody who is not quite so successful trying to knock you of your perch.
As a part of the blogging process of both me and my colleagues around the business which I am now encouraging, I hope we will show that we are number one in our field because we understand the market and are working tirelessly to improve our packages for our valuable customers. No other company in the UK can claim the size of market share we can. No other company can claim to build over 100 custom websites each week. No other company has over 130 (and growing) top performing sites out there. No other company has such a skilled and dedicated development team that we do here at CustomerStreet.com.
I guess that Customer Street has the most significant internet marketing workforce of any company throughout Europe and I am proud of this.
I have previously posted under another blog "being a director of Ufindus" but decided that as most of our work is now encompassed in the Customer Street banner I would start a separate blog under this heading.
I hope my avid (but limited) readership will continue to read postings and comment as they see fit to help me with my role which sees me responsible for the development and customer support divisions at Customer Street. Indeed my role covers everything that is non-sales, from arranging for a leaking tap to be fixed through to dealing with banks and the UK banking systems to maintain and improve our collections methods. There is much more in between. My role is wide and varied and it surprises me daily what lies in store.
Indeed my interest in blogging came about because I was trying to use it as a forum to express my dissatisfaction at numerous competitors public (blogging) criticism of our group which had come about I believe out of jealousy and frustration at our domination of the market we operate in. In addition I used my blog as an opportunity to honestly inform our customer base of the work we were doing since I took over to improve our customer service.
During the last 12 months I have learned plenty about our customer service problems and fixed hundreds of individual issues with the help of my new hard working and willing team and I am very confident that we offer a world class service now. There are still some doubters out there but let me say that no company dominates the search engine rankings on behalf of their customers more than we do and most large brands have to accept, unpalatable as it is, that when you are at the top of your tree there will always be somebody who is not quite so successful trying to knock you of your perch.
As a part of the blogging process of both me and my colleagues around the business which I am now encouraging, I hope we will show that we are number one in our field because we understand the market and are working tirelessly to improve our packages for our valuable customers. No other company in the UK can claim the size of market share we can. No other company can claim to build over 100 custom websites each week. No other company has over 130 (and growing) top performing sites out there. No other company has such a skilled and dedicated development team that we do here at CustomerStreet.com.
I guess that Customer Street has the most significant internet marketing workforce of any company throughout Europe and I am proud of this.
posted by Stuart Forrest at
13:45
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