The rain in Spain falls mainly on me

Well last week I managed my trip to Spain which was very informative and has opened the door to the new Customer Street SA office opening in the new year, if we can find any working days in between all the Spanish public holidays! Unfortunately my trip happened to coincide with some of the wettest and windiest days the south of Spain has seen this year. Typical of my luck.

This week has been also taken up with dealing with the fit out of the new Huddersfield office and ordering equipment.

Finally I have also been tied up with the roll out of yet another new computer system to enhance the Customer Street customer experience. During the next few months we are upgrading some of our sale people to become account managers. This means that they will begin to deal with some of the issues that our customers experience and will be able to schedule jobs for work to be done as required. Effectively what this means is that customers will be able to speak to the original sales person who worked out the details of their package with us for certain types of support jobs. We know this is an area of frustration that people feel with call centres, you just want to speak to the person you dealt with originally, well once this roll out is complete at Customer Street will be possible.

Just one more step towards providing the very best experience for our customers.