Petars update at Ufindus
Thankfully this week we have managed to roll out a tested and seemingly reliable new system to help us and customers keep track of their payments. In my opinion it is vital that we are utterly efficient at all aspects of our business and in the past we could be found calling our customers for the first time who had missed several months payments for various reasons and asking them for arrears.
Now everybody dislikes being asked to pay arrears and so in some cases our customers would just lose faith in us and ask to cancel the package at this point. Unfortunately this is bad for both the customer and us. We have usually built the site and created listings, often with the customers site found on many search engines too but the customer has lost faith and doesn't like the idea of being asked for many months payments at once. I understand that feeling.
Now at Ufindus we have a 21st century system that allows tracking of payment requests from customers and gives us up to the minute (not weeks or months behind as previously) information that allows us to inform the customer that we have a problem and get it rectified before the accounts falls behind.
Now you may think it is easy to collect a once a month payment from someone and it is in isolation. At Ufindus however we collect over 200,000 monthly payments each month. Thats 10,000 each and every working day. About 500 per day have a problem due to customers changing accounts or other reasons and almost every one requires one or more calls to resolve. This takes a huge effort and more importantly efficient systems to track the workflow. At last thanks to Petars we finally have that facility at Ufindus and this will see huge benefits both for our support teams and our customers.
There is much work to do at Ufindus but the introduction of Petars is the first stage of a comprehensive review and restructuring of our business that I am overseeing. I am personally sure our customers will feel the benefit as we go through this. Ufindus.com will become synonymous with excellent customer service and the very best systems during 2007.
Now everybody dislikes being asked to pay arrears and so in some cases our customers would just lose faith in us and ask to cancel the package at this point. Unfortunately this is bad for both the customer and us. We have usually built the site and created listings, often with the customers site found on many search engines too but the customer has lost faith and doesn't like the idea of being asked for many months payments at once. I understand that feeling.
Now at Ufindus we have a 21st century system that allows tracking of payment requests from customers and gives us up to the minute (not weeks or months behind as previously) information that allows us to inform the customer that we have a problem and get it rectified before the accounts falls behind.
Now you may think it is easy to collect a once a month payment from someone and it is in isolation. At Ufindus however we collect over 200,000 monthly payments each month. Thats 10,000 each and every working day. About 500 per day have a problem due to customers changing accounts or other reasons and almost every one requires one or more calls to resolve. This takes a huge effort and more importantly efficient systems to track the workflow. At last thanks to Petars we finally have that facility at Ufindus and this will see huge benefits both for our support teams and our customers.
There is much work to do at Ufindus but the introduction of Petars is the first stage of a comprehensive review and restructuring of our business that I am overseeing. I am personally sure our customers will feel the benefit as we go through this. Ufindus.com will become synonymous with excellent customer service and the very best systems during 2007.
posted by Stuart Forrest at
10:08
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