Renawal Terms and Petars update for Ufindus.com
At Ufindus have been working for some time to clarify our terms and conditions. As with most large organisations, terms get added as the years go by but rarely get taken out. As a part of our ongoing customer service reviews we have spent a part of the day today getting the relevant managers from the various departments at Ufindus together in a room to review our terms, in particular around the renewal process and to simplify and improve them for all our customers.
Along with the new systems to be introduced in the early part of next year we are going to be also bringing in improved renewal notification systems for customers. The current notifications of impending renewal, in writing, are 60 days before our customers renewal date. These will be replaced by the Ufindus statements that we already send out monthly. In the final three months before renewal they will be targeted around the renewal process to make it clear to our customers what they need to do to ensure their packages will continue to function smoothly.
They will include no less than three renewal letters sent 90, 60 and 30 days before renewal. These improvements are being introduced following feedback from customers and can only be brought in as part of our systems review so it will take a little longer than we would have liked but they are on the table now.
Today the launch of the new Ufindus payment management system called Petars was put on hold for a few days while a few teething troubles that arose out of our testing process are ironed out. We were hoping to bring in this massively improved system this week via a soft launch and rolled out to all our teams during next week however it now looks like the soft launch will not complete until Monday and then a full scale launch could be delayed until after the xmas break.
Along with the new systems to be introduced in the early part of next year we are going to be also bringing in improved renewal notification systems for customers. The current notifications of impending renewal, in writing, are 60 days before our customers renewal date. These will be replaced by the Ufindus statements that we already send out monthly. In the final three months before renewal they will be targeted around the renewal process to make it clear to our customers what they need to do to ensure their packages will continue to function smoothly.
They will include no less than three renewal letters sent 90, 60 and 30 days before renewal. These improvements are being introduced following feedback from customers and can only be brought in as part of our systems review so it will take a little longer than we would have liked but they are on the table now.
Today the launch of the new Ufindus payment management system called Petars was put on hold for a few days while a few teething troubles that arose out of our testing process are ironed out. We were hoping to bring in this massively improved system this week via a soft launch and rolled out to all our teams during next week however it now looks like the soft launch will not complete until Monday and then a full scale launch could be delayed until after the xmas break.
posted by Stuart Forrest at
19:11
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