New Support and Fullfilment Centre
As a part of our changes to improve customer service at Ufindus we decided to merge many departments into one building that are currently distributed across two sites. We believe this will improve communication between our teams.
As a further step in this process we are moving our post and fulfilment centre into our Lancaster premises alongside our new support centre reception. It is hoped that this will make it easier for our admin teams to ensure that correct documentation is sent to customers promptly and in the event that some does go missing in the post we can issues duplicates easily. Currently documents are requested in the Lancaster site via an electronic system but posted from one of our Glasgow sites which doesn't allow us easily to verify procedures are working correctly. We believe this simple change will have major benefits to Ufindus customers.
Ufindus sends out over 60,000 postal items every month.
As a further step in this process we are moving our post and fulfilment centre into our Lancaster premises alongside our new support centre reception. It is hoped that this will make it easier for our admin teams to ensure that correct documentation is sent to customers promptly and in the event that some does go missing in the post we can issues duplicates easily. Currently documents are requested in the Lancaster site via an electronic system but posted from one of our Glasgow sites which doesn't allow us easily to verify procedures are working correctly. We believe this simple change will have major benefits to Ufindus customers.
Ufindus sends out over 60,000 postal items every month.
posted by Stuart Forrest at
15:57
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